Workplace Mediation for the Creative Industries

Workplace Mediation

Conflict between colleagues is expensive and creative businesses are more susceptible than most to this kind of friction.

The costs of workplace conflicts soon mount up:
• Management Time
• Absenteeism
• Lost Productivity Through Mental Health Issues and ‘Presenteeism’
• Poor Quality or “Low Energy” Work
• Losing Clients Who Sense Team Friction
• Resignation Disruption
• Recruitment Costs
• Difficulties Attracting Talent
• Tribunal or Litigation

Workplace mediation is the proven way to resolve expensive team conflicts that colleagues and clients can spot a mile off.
75% of workplace mediations are successful but only 5% say they have used it to resolve conflicts. (ACAS 2024).

Six Steps to Workplace Mediation Success:
1. The Ground Rules ; The mediator sets out basics for effective dialogue
2. Listening and Summarising: Understanding and agreeing where each person is at
3. Narrowing Down the Issues: Clarifying what really needs to be addressed
4. Mutual Understanding: Seeing each other’s perspective to find common ground
5. Revealing Solutions: Identifying and agreeing what needs to change to make sustainable progress
6. Committing to Progress: A written record of what each participant will do to deliver the change

Workplace Mediation Benefits

1. The participants own the resolution
2. It’s a safe space that protects the employee and the employer
3. Early resolution to control costs
4. It is quick - less than a day
5. It is neutral and fair to both sides

Call for an initial discussion of how workplace mediation can help you